Service Category: Customer Support

Personal Shopper

“Have you got everything?”, “Do you need some help?”

Maximising what people buy and helping them through the checkout process can secure sales that might have been lost.

Research from a leading Online Chat Service has shown that:

  • Buyers of more complex products are 53% more likely to purchase after a chat
  • Buyers of simple products are 38% more likely to buy after a chat

And one of the Commonest issues Online sellers have to deal with is abandoned shopping carts part way through the Checkout process.

Often simple things like suddenly wondering if delivery is included, or what the delivery options are can make them leave the Cart for a while and go back to the site to see if they can find it. And if they don’t find the information, then they can be easily distracted and go elsewhere, never coming back to that cart.

Our Live Chat operators can detect when a cart process has paused for longer than normal and immediately offer help or additional information, reassuring the visitor and ensuring that they complete the shopping cart and payment processes and turn into a customer.

Not only that, but if the experience has been good, it will encourage them to return to your site in the future, as their good experience will mean that they will tend to trust the site more Because of Live Chat Support Software .

Complaint Handler

“Is there a problem I can help with?”

When someone is unhappy they want you to know it and now. But sometimes it’s best for someone else to take the heat first.

A complaint can stressful for the customer. But it can be even more stressful for you.

No one wants to deliver and products or service, but sadly it can sometime happen.

Sometimes it’s your fault and sometimes it isn’t. People can have unrealistic expectations of that they expect to get for the amount of money they’ve paid or the time they’ve invested in your organisation

And then they want it pout right immediately, or at least for someone to listen to them immediately and agree to do something about it.

It’s important to respond quickly, but sometimes that initial conversation can be quiet “difficult” and eve confrontational, making it hard to engage in a more positive conversation later on

Using Rapid Live Chat Operators UK means that if something goes wrong when you aren’t available, we can handle the first response and make the customer feel you are not only interested din their issue, but quick to respond to it.

And we can take the initial heat, ensuring that when you speak to them to resolve it you have had time to look into it and work out how you want to handle the issues raised rather than having to respond off the cuff and under pressure and that you can start with a positive approach to the customer, rather than having had a negative conversation from which you need to build back their trust