1. Introduction

At Rapid BPO Services (“we”, “us”, “our”), we are committed to protecting the privacy and confidentiality of our clients, users, employees, and all individuals whose data we collect or process. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

1. a) From Clients and Website Visitors

• Full name
• Company name and contact details
• Email address and phone number
• IP address and browser type
• Enquiry or service request details

1. b) From Employees or Contractors

• Name, address, date of birth
• Contact details and emergency contacts
• Bank and payroll information
• Employment history and qualifications
• Identification documents (e.g. passport, ID)
• Attendance, performance, and disciplinary data

1. c) From Callers or Customers (on behalf of clients)

• Caller name and contact information
• Call recordings or transcripts (where applicable)
• Service-specific details or queries

3. How We Use Your Information

We process personal data for the following purposes:

• To provide business process outsourcing (BPO) services
• To manage and fulfil client contracts
• To communicate with clients, vendors, and users
• To improve our services, website, and customer experience
• For internal HR and employee management
• To comply with legal and regulatory obligations

4. Legal Bases for Processing

We process personal data based on the following lawful bases under applicable data protection laws:

• Your consent
• The performance of a contract
• Compliance with legal obligations
• Our legitimate interests (e.g., service improvement, fraud prevention)

5. Data Sharing and Disclosure

We may share your data with:

• Service providers and subcontractors under confidentiality agreements
• Legal, regulatory, or government bodies when required
• Professional advisers (e.g., accountants, auditors, legal counsel)
• Cloud hosting, CRM, and IT service providers

We do not sell personal data to third parties.

6. International Data Transfers

If we transfer your personal data outside your country (including outside the UK/EEA), we will ensure appropriate safeguards are in place, such as:

• Adequacy decisions by regulators
• Standard contractual clauses (SCCs)
• Binding corporate rules (BCRs)

7. Data Retention

We retain personal data only as long as necessary for the purpose it was collected, or as required by law. After this period, data is securely deleted or anonymised.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on it
• Lodge a complaint with a data protection authority

To exercise your rights, contact us at: [Insert Email Address]

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encrypted communications
• Access controls and authentication
• Regular audits and data protection training
• Secure data storage and backups

10. Cookies and Website Analytics

We use cookies and tracking tools to:

• Analyse website traffic and improve user experience
• Store user preferences and login sessions
• Monitor usage patterns and detect anomalies

You can manage cookie settings via your browser or by adjusting preferences on our website.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage users to read the privacy policies of any third-party websites they visit.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services implies your agreement with the updated policy.